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AI in Service Design: A New Framework for Hybrid Human–AI Service Encounters.

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Title: AI in Service Design: A New Framework for Hybrid Human–AI Service Encounters.
Authors: Mortati, Marzia1 (AUTHOR) marzia.mortati@polimi.it, Viana Mundstock Freitas, Giovanna1 (AUTHOR)
Source: Journal of Service Research. Feb2026, Vol. 29 Issue 1, p81-96. 16p.
Database: Business Source Ultimate
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An: 190751787
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PubType: Academic Journal
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  Data: AI in Service Design: A New Framework for Hybrid Human–AI Service Encounters.
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  Data: <searchLink fieldCode="JN" term="%22Journal+of+Service+Research%22">Journal of Service Research</searchLink>. Feb2026, Vol. 29 Issue 1, p81-96. 16p.
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=190751787
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        Value: 10.1177/10946705251344387
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      – Code: eng
        Text: English
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        PageCount: 16
        StartPage: 81
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      – TitleFull: AI in Service Design: A New Framework for Hybrid Human–AI Service Encounters.
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              Text: Feb2026
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              Y: 2026
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