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The sound of progress: AI voice agents in service.

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Title: The sound of progress: AI voice agents in service.
Authors: Henkens, Bieke1 (AUTHOR) b.h.r.henkens@tue.nl, Schultz, Carsten D.2 (AUTHOR) carsten.schultz@fernuni-hagen.de, De Keyser, Arne3 (AUTHOR) arne.dekeyser@edhec.edu, Mahr, Dominik4 (AUTHOR) d.mahr@maastrichtuniversity.nl
Source: Journal of Service Management. 2026, Vol. 37 Issue 1, p1-32. 32p.
Database: Business Source Ultimate
FullText Text:
  Availability: 0
Header DbId: bsu
DbLabel: Business Source Ultimate
An: 191356944
AccessLevel: 2
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
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  Data: The sound of progress: AI voice agents in service.
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  Data: <searchLink fieldCode="AR" term="%22Henkens%2C+Bieke%22">Henkens, Bieke</searchLink><relatesTo>1</relatesTo> (AUTHOR)<i> b.h.r.henkens@tue.nl</i><br /><searchLink fieldCode="AR" term="%22Schultz%2C+Carsten+D%2E%22">Schultz, Carsten D.</searchLink><relatesTo>2</relatesTo> (AUTHOR)<i> carsten.schultz@fernuni-hagen.de</i><br /><searchLink fieldCode="AR" term="%22De+Keyser%2C+Arne%22">De Keyser, Arne</searchLink><relatesTo>3</relatesTo> (AUTHOR)<i> arne.dekeyser@edhec.edu</i><br /><searchLink fieldCode="AR" term="%22Mahr%2C+Dominik%22">Mahr, Dominik</searchLink><relatesTo>4</relatesTo> (AUTHOR)<i> d.mahr@maastrichtuniversity.nl</i>
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  Data: <searchLink fieldCode="JN" term="%22Journal+of+Service+Management%22">Journal of Service Management</searchLink>. 2026, Vol. 37 Issue 1, p1-32. 32p.
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=191356944
RecordInfo BibRecord:
  BibEntity:
    Languages:
      – Code: eng
        Text: English
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      Pagination:
        PageCount: 32
        StartPage: 1
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      – TitleFull: The sound of progress: AI voice agents in service.
        Type: main
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          Name:
            NameFull: Henkens, Bieke
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            NameFull: Schultz, Carsten D.
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            NameFull: De Keyser, Arne
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            NameFull: Mahr, Dominik
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              Text: 2026
              Type: published
              Y: 2026
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              Value: 37
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            – TitleFull: Journal of Service Management
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