Automated Versus Human Agents: A Meta-Analysis of Customer Responses to Robots, Chatbots, and Algorithms and Their Contingencies.
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| Title: | Automated Versus Human Agents: A Meta-Analysis of Customer Responses to Robots, Chatbots, and Algorithms and Their Contingencies. |
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| Authors: | Gelbrich, Katja (AUTHOR), Roschk, Holger (AUTHOR), Miederer, Sandra (AUTHOR) SMiederer@ku.de, Kerath, Alina (AUTHOR) |
| Source: | Journal of Marketing. Mar2026, Vol. 90 Issue 2, p1-26. 26p. |
| Database: | Business Source Ultimate |
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