Measuring Consistency in Service Delivery: Examining the Effect of Process Standardization on Hospital Performance.
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| Title: | Measuring Consistency in Service Delivery: Examining the Effect of Process Standardization on Hospital Performance. |
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| Authors: | Bhatia, Anand1 (AUTHOR), Swaminathan, Jayashankar M2 (AUTHOR) msj@unc.edu |
| Source: | Production & Operations Management. Feb2026, Vol. 35 Issue 2, p395-414. 20p. |
| Database: | Business Source Ultimate |
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| ISSN: | 10591478 |
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| DOI: | 10.1177/10591478251361985 |
