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Measuring Consistency in Service Delivery: Examining the Effect of Process Standardization on Hospital Performance.

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Title: Measuring Consistency in Service Delivery: Examining the Effect of Process Standardization on Hospital Performance.
Authors: Bhatia, Anand1 (AUTHOR), Swaminathan, Jayashankar M2 (AUTHOR) msj@unc.edu
Source: Production & Operations Management. Feb2026, Vol. 35 Issue 2, p395-414. 20p.
Database: Business Source Ultimate
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              Text: Feb2026
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