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Unpacking the Mediating Role of Doctor-Patient Trust in the Service Quality-Loyalty Link: Insights from a Large Public Hospital in Shandong, China.

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Title: Unpacking the Mediating Role of Doctor-Patient Trust in the Service Quality-Loyalty Link: Insights from a Large Public Hospital in Shandong, China.
Authors: Yu, Li Guang1, Hoo, Wong Chee1, Juan, Hu Li1,2, Wolor, Christian Wiradendi3 christianwiradendi@unj.ac.id
Source: International Review of Management & Marketing (IRMM). 2026, Vol. 16 Issue 3, p305-316. 12p.
Database: Business Source Ultimate
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        Value: 10.32479/irmm.22318
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      – Code: eng
        Text: English
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      – TitleFull: Unpacking the Mediating Role of Doctor-Patient Trust in the Service Quality-Loyalty Link: Insights from a Large Public Hospital in Shandong, China.
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            NameFull: Hoo, Wong Chee
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            NameFull: Juan, Hu Li
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              Text: 2026
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              Y: 2026
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              Value: 16
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