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Service Quality on Online Platforms: Empirical Evidence About Driving Quality at Uber.

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Bibliographic Details
Title: Service Quality on Online Platforms: Empirical Evidence About Driving Quality at Uber.
Authors: Athey, Susan1 (AUTHOR) athey@stanford.edu, Castillo, Juan Camilo2 (AUTHOR) jccast@upenn.edu, Chandar, Bharat3 (AUTHOR) chandarb@stanford.edu
Source: Management Science (INFORMS). May2026, Vol. 72 Issue 5, p4398-4418. 21p.
Database: Business Source Ultimate
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ISSN:00251909
DOI:10.1287/mnsc.2023.01043