APA (7th ed.) Citation

Hoang, C. C., & Tu, T. N. (2026). Chatbot Self-Presentation Strategies and Customer Service Satisfaction in E-Commerce: The Dual Mediating Roles of Perceived Competence and Perceived Warmth. Journal of Logistics, Informatics & Service Science, 13(5), 83. https://doi.org/10.33168/JLISS.2026.0506

Chicago Style (17th ed.) Citation

Hoang, Canh Chi, and Tran Ngoc Tu. "Chatbot Self-Presentation Strategies and Customer Service Satisfaction in E-Commerce: The Dual Mediating Roles of Perceived Competence and Perceived Warmth." Journal of Logistics, Informatics & Service Science 13, no. 5 (2026): 83. https://doi.org/10.33168/JLISS.2026.0506.

MLA (9th ed.) Citation

Hoang, Canh Chi, and Tran Ngoc Tu. "Chatbot Self-Presentation Strategies and Customer Service Satisfaction in E-Commerce: The Dual Mediating Roles of Perceived Competence and Perceived Warmth." Journal of Logistics, Informatics & Service Science, vol. 13, no. 5, 2026, p. 83, https://doi.org/10.33168/JLISS.2026.0506.