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Chatbot Self-Presentation Strategies and Customer Service Satisfaction in E-Commerce: The Dual Mediating Roles of Perceived Competence and Perceived Warmth.

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Title: Chatbot Self-Presentation Strategies and Customer Service Satisfaction in E-Commerce: The Dual Mediating Roles of Perceived Competence and Perceived Warmth.
Authors: Hoang, Canh Chi1 Vietnamhoangcc@hub.edu.vn, Tu, Tran Ngoc2 tntu@sgu.edu.vn
Source: Journal of Logistics, Informatics & Service Science. 2026, Vol. 13 Issue 5, p83-96. 14p.
Database: Business Source Ultimate
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  Data: Chatbot Self-Presentation Strategies and Customer Service Satisfaction in E-Commerce: The Dual Mediating Roles of Perceived Competence and Perceived Warmth.
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PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=193600758
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        Value: 10.33168/JLISS.2026.0506
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      – Code: eng
        Text: English
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        PageCount: 14
        StartPage: 83
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      – TitleFull: Chatbot Self-Presentation Strategies and Customer Service Satisfaction in E-Commerce: The Dual Mediating Roles of Perceived Competence and Perceived Warmth.
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            NameFull: Hoang, Canh Chi
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            NameFull: Tu, Tran Ngoc
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              M: 05
              Text: 2026
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              Y: 2026
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