Gamification Strategies and Customer Churn Reduction in Entrepreneurial Retail Firms: An Empirical Study of Millennials.

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Bibliographic Details
Title: Gamification Strategies and Customer Churn Reduction in Entrepreneurial Retail Firms: An Empirical Study of Millennials.
Authors: En, Si Chong1 (AUTHOR) si.chongen@mmu.edu.my, Hock, Oo Yu2 (AUTHOR) notprovided@gmail.com, Noor, Nor Azila Mohd3 (AUTHOR) notprovided@gmail.com, Ma, Zheng Feei4 (AUTHOR) notprovided@gmail.com, Mahmud, Khairul Nizam2 (AUTHOR) notprovided@gmail.com
Source: International Journal of Management, Finance & Accounting. 2026, Vol. 7 Issue 1, p280-311. 32p.
Database: Business Source Ultimate
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ISSN:27351009
DOI:10.33093/ijomfa.2026.7.1.10