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Developing and validating a scale to assess customer experience during the order fulfillment process in the e-commerce context.

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Title: Developing and validating a scale to assess customer experience during the order fulfillment process in the e-commerce context.
Alternate Title: Desarrollar y validar una escala para evaluar la experiencia del cliente durante el proceso de cumplimiento de pedidos en el contexto del comercio electrónico.
Authors: Kravchenko, Natalia n.kravchenko@hse.ru, Butkouskaya, Vera1 vbutkouskaya@hse.ru, Oyner, Olga2 ooyner@hse.ru, Nanda, Anita2 asnanda@hse.ru
Source: Management Letters / Cuadernos de Gestión. 2026, Vol. 26 Issue 1, p7-21. 15p.
Database: Business Source Ultimate
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DbLabel: Business Source Ultimate
An: 193880216
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PubType: Academic Journal
PubTypeId: academicJournal
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  Data: Developing and validating a scale to assess customer experience during the order fulfillment process in the e-commerce context.
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  Data: Desarrollar y validar una escala para evaluar la experiencia del cliente durante el proceso de cumplimiento de pedidos en el contexto del comercio electrónico.
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  Data: <searchLink fieldCode="AR" term="%22Kravchenko%2C+Natalia%22">Kravchenko, Natalia</searchLink><i> n.kravchenko@hse.ru</i><br /><searchLink fieldCode="AR" term="%22Butkouskaya%2C+Vera%22">Butkouskaya, Vera</searchLink><relatesTo>1</relatesTo><i> vbutkouskaya@hse.ru</i><br /><searchLink fieldCode="AR" term="%22Oyner%2C+Olga%22">Oyner, Olga</searchLink><relatesTo>2</relatesTo><i> ooyner@hse.ru</i><br /><searchLink fieldCode="AR" term="%22Nanda%2C+Anita%22">Nanda, Anita</searchLink><relatesTo>2</relatesTo><i> asnanda@hse.ru</i>
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  Data: <searchLink fieldCode="JN" term="%22Management+Letters+%2F+Cuadernos+de+Gestión%22">Management Letters / Cuadernos de Gestión</searchLink>. 2026, Vol. 26 Issue 1, p7-21. 15p.
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=193880216
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        Value: 10.5295/cdg.252388nk
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      – Code: eng
        Text: English
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        PageCount: 15
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      – TitleFull: Developing and validating a scale to assess customer experience during the order fulfillment process in the e-commerce context.
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            NameFull: Kravchenko, Natalia
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            NameFull: Butkouskaya, Vera
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            NameFull: Oyner, Olga
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            – D: 01
              M: 01
              Text: 2026
              Type: published
              Y: 2026
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              Value: 26
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