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OVERCOMING BREAKDOWNS IN CUSTOMER-CHATBOT INTERACTION: DESIGN AND IMPACT OF COLLABORATIVE REPAIR STRATEGIES.

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Title: OVERCOMING BREAKDOWNS IN CUSTOMER-CHATBOT INTERACTION: DESIGN AND IMPACT OF COLLABORATIVE REPAIR STRATEGIES.
Authors: Gnewuch, Ulrich ulrich.gnewuch@uni-passau.de, Reinkemeier, Fabian fabian.reinkemeier@elaboratum.de
Source: MIS Quarterly. Jun2026, Vol. 50 Issue 2, p497-525. 29p. 4 Diagrams, 9 Charts.
Database: Business Source Ultimate
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ISSN:02767783
DOI:10.25300/MISQ/2025/18742