Leveraging online reviews to decode quality‐induced customer dissatisfaction: From perception to product discouragement.
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| Title: | Leveraging online reviews to decode quality‐induced customer dissatisfaction: From perception to product discouragement. |
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| Authors: | Kumar, Rahul1 (AUTHOR), Talaei, Nolan M.2 (AUTHOR), Kumar, Ajay3 (AUTHOR), Coussement, Kristof4 (AUTHOR), Oztekin, Asil2 (AUTHOR) asil_oztekin@uml.edu |
| Source: | Decision Sciences. Jun2026, Vol. 57 Issue 3, p235-255. 21p. |
| Database: | Business Source Ultimate |
| ISSN: | 00117315 |
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| DOI: | 10.1111/deci.70019 |
