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Leveraging online reviews to decode quality‐induced customer dissatisfaction: From perception to product discouragement.

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Title: Leveraging online reviews to decode quality‐induced customer dissatisfaction: From perception to product discouragement.
Authors: Kumar, Rahul1 (AUTHOR), Talaei, Nolan M.2 (AUTHOR), Kumar, Ajay3 (AUTHOR), Coussement, Kristof4 (AUTHOR), Oztekin, Asil2 (AUTHOR) asil_oztekin@uml.edu
Source: Decision Sciences. Jun2026, Vol. 57 Issue 3, p235-255. 21p.
Database: Business Source Ultimate
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  Availability: 0
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DbLabel: Business Source Ultimate
An: 194233827
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PubType: Academic Journal
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  Data: Leveraging online reviews to decode quality‐induced customer dissatisfaction: From perception to product discouragement.
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  Data: <searchLink fieldCode="JN" term="%22Decision+Sciences%22">Decision Sciences</searchLink>. Jun2026, Vol. 57 Issue 3, p235-255. 21p.
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=194233827
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        Value: 10.1111/deci.70019
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      – Code: eng
        Text: English
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              Text: Jun2026
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              Y: 2026
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