It’s the robot’s fault: how does the anthropomorphism of service robots impact employee engagement in service recovery?
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| Title: | It’s the robot’s fault: how does the anthropomorphism of service robots impact employee engagement in service recovery? |
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| Authors: | Liu, Dewen1 (AUTHOR), Wang, Haoding2 (AUTHOR) wanghaoding@zufe.edu.cn, Liu, Yingjia1 (AUTHOR), Gao, Yuan (Mason)3 (AUTHOR), Pancho, Martin4 (AUTHOR) |
| Source: | Journal of Hospitality Marketing & Management. Jun2026, p1-33. 33p. 7 Illustrations. |
| Database: | Business Source Ultimate |
| ISSN: | 19368623 |
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| DOI: | 10.1080/19368623.2026.2684023 |
