Driving Merchant Adoption of Digital Payment Solutions Through Customer Success Management.
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| Title: | Driving Merchant Adoption of Digital Payment Solutions Through Customer Success Management. |
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| Authors: | Kankanhalli, Shreya1 (AUTHOR) sak355@cornell.edu, Anderson, Stephen J.2 (AUTHOR) sjanderson@tamu.edu, Iacovone, Leonardo3 (AUTHOR) liacovone@worldbank.org, Narayanan, Sridhar4 (AUTHOR) sridhar.narayanan@stanford.edu |
| Source: | Management Science (INFORMS). Jun2026, p1. 18p. |
| Database: | Business Source Ultimate |
| ISSN: | 00251909 |
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| DOI: | 10.1287/mnsc.2024.04703 |
