APA (7th ed.) Citation

Wang, W., Ren, J., Nawaz, M. Z., & Maaouia, M. B. (2026). Don't Just Say Sorry—Say It Right: How Semantic Congruence and Credibility Cues Turn Negative Reviews into Potential Guests' Booking Intentions. Journal of Theoretical & Applied Electronic Commerce Research, 21(6), 170. https://doi.org/10.3390/jtaer21060170

Chicago Style (17th ed.) Citation

Wang, Wenna, Jifan Ren, Muhammad Zahid Nawaz, and Maroua Ben Maaouia. "Don't Just Say Sorry—Say It Right: How Semantic Congruence and Credibility Cues Turn Negative Reviews into Potential Guests' Booking Intentions." Journal of Theoretical & Applied Electronic Commerce Research 21, no. 6 (2026): 170. https://doi.org/10.3390/jtaer21060170.

MLA (9th ed.) Citation

Wang, Wenna, et al. "Don't Just Say Sorry—Say It Right: How Semantic Congruence and Credibility Cues Turn Negative Reviews into Potential Guests' Booking Intentions." Journal of Theoretical & Applied Electronic Commerce Research, vol. 21, no. 6, 2026, p. 170, https://doi.org/10.3390/jtaer21060170.