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Don't Just Say Sorry—Say It Right: How Semantic Congruence and Credibility Cues Turn Negative Reviews into Potential Guests' Booking Intentions.

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Title: Don't Just Say Sorry—Say It Right: How Semantic Congruence and Credibility Cues Turn Negative Reviews into Potential Guests' Booking Intentions.
Authors: Wang, Wenna1 (AUTHOR), Ren, Jifan1,2 (AUTHOR) renjifan@hit.edu.cn, Nawaz, Muhammad Zahid1,2 (AUTHOR), Maaouia, Maroua Ben2 (AUTHOR)
Source: Journal of Theoretical & Applied Electronic Commerce Research. Jun2026, Vol. 21 Issue 6, p170. 29p.
Database: Business Source Ultimate
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Header DbId: bsu
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An: 194906870
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PubType: Academic Journal
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  Data: Don't Just Say Sorry—Say It Right: How Semantic Congruence and Credibility Cues Turn Negative Reviews into Potential Guests' Booking Intentions.
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  Data: <searchLink fieldCode="JN" term="%22Journal+of+Theoretical+%26+Applied+Electronic+Commerce+Research%22">Journal of Theoretical & Applied Electronic Commerce Research</searchLink>. Jun2026, Vol. 21 Issue 6, p170. 29p.
PLink https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=bsu&AN=194906870
RecordInfo BibRecord:
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    Identifiers:
      – Type: doi
        Value: 10.3390/jtaer21060170
    Languages:
      – Code: eng
        Text: English
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        PageCount: 29
        StartPage: 170
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      – TitleFull: Don't Just Say Sorry—Say It Right: How Semantic Congruence and Credibility Cues Turn Negative Reviews into Potential Guests' Booking Intentions.
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          Name:
            NameFull: Wang, Wenna
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            NameFull: Ren, Jifan
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            NameFull: Nawaz, Muhammad Zahid
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            – D: 01
              M: 06
              Text: Jun2026
              Type: published
              Y: 2026
          Identifiers:
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              Value: 07181876
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              Value: 21
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              Value: 6
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            – TitleFull: Journal of Theoretical & Applied Electronic Commerce Research
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