Multichannel Healthcare Operations: The Impact of Video Visits on the Usage of In-Person Care.
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| Title: | Multichannel Healthcare Operations: The Impact of Video Visits on the Usage of In-Person Care. |
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| Authors: | Lekwijit, Suparerk1 (AUTHOR) tan.lekwijit@asu.edu, Song, Hummy2 (AUTHOR) hummy@wharton.upenn.edu, Terwiesch, Christian2 (AUTHOR) terwiesch@wharton.upenn.edu, Chaiyachati, Krisda3 (AUTHOR) krisda.chaiyachati@pennmedicine.upenn.edu |
| Source: | Management Science (INFORMS). Jul2026, p1. 28p. |
| Database: | Business Source Ultimate |
| ISSN: | 00251909 |
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| DOI: | 10.1287/mnsc.2024.06271 |
