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Multichannel Healthcare Operations: The Impact of Video Visits on the Usage of In-Person Care.

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Title: Multichannel Healthcare Operations: The Impact of Video Visits on the Usage of In-Person Care.
Authors: Lekwijit, Suparerk1 (AUTHOR) tan.lekwijit@asu.edu, Song, Hummy2 (AUTHOR) hummy@wharton.upenn.edu, Terwiesch, Christian2 (AUTHOR) terwiesch@wharton.upenn.edu, Chaiyachati, Krisda3 (AUTHOR) krisda.chaiyachati@pennmedicine.upenn.edu
Source: Management Science (INFORMS). Jul2026, p1. 28p.
Database: Business Source Ultimate
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        Value: 10.1287/mnsc.2024.06271
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      – Code: eng
        Text: English
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      – TitleFull: Multichannel Healthcare Operations: The Impact of Video Visits on the Usage of In-Person Care.
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            – D: 06
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              Text: Jul2026
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              Y: 2026
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