Identifying who can be saved and who will be driven away by retention activity.
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| Title: | Identifying who can be saved and who will be driven away by retention activity. |
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| Authors: | Radclifte, Nicholas J.1 NichoIas.RadcIiffe@StochasticSoIutions.com, Simpson, Rob RobSimpson@PortraitSottware.com |
| Source: | Journal of Telecommunications Management. 2008, Vol. 1 Issue 2, p168-176. 9p. 2 Diagrams, 2 Charts, 2 Graphs. |
| Database: | Business Source Ultimate |
| ISSN: | 17541662 |
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