APA (7th ed.) Citation

Radclifte, N. J., & Simpson, R. (2008). Identifying who can be saved and who will be driven away by retention activity. Journal of Telecommunications Management, 1(2), 168.

Chicago Style (17th ed.) Citation

Radclifte, Nicholas J., and Rob Simpson. "Identifying Who Can Be Saved and Who Will Be Driven Away by Retention Activity." Journal of Telecommunications Management 1, no. 2 (2008): 168.

MLA (9th ed.) Citation

Radclifte, Nicholas J., and Rob Simpson. "Identifying Who Can Be Saved and Who Will Be Driven Away by Retention Activity." Journal of Telecommunications Management, vol. 1, no. 2, 2008, p. 168.