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Identifying who can be saved and who will be driven away by retention activity.

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Title: Identifying who can be saved and who will be driven away by retention activity.
Authors: Radclifte, Nicholas J.1 NichoIas.RadcIiffe@StochasticSoIutions.com, Simpson, Rob RobSimpson@PortraitSottware.com
Source: Journal of Telecommunications Management. 2008, Vol. 1 Issue 2, p168-176. 9p. 2 Diagrams, 2 Charts, 2 Graphs.
Database: Business Source Ultimate
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