Process quality improvement: An examination of general vs. outcome-specific climate and practices in hospitals
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| Title: | Process quality improvement: An examination of general vs. outcome-specific climate and practices in hospitals |
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| Authors: | Boyer, Kenneth K.1 Boyer_9@fisher.osu.edu, Gardner, John W.1 Gardner_877@fisher.osu.edu, Schweikhart, Sharon2 Sschweikhart@cph.osu.edu |
| Source: | Journal of Operations Management. May2012, Vol. 30 Issue 4, p325-339. 15p. |
| Database: | Business Source Ultimate |
| ISSN: | 02726963 |
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| DOI: | 10.1016/j.jom.2011.12.001 |
