The dynamics of satisfaction and loyalty after relational transgressions.
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| Title: | The dynamics of satisfaction and loyalty after relational transgressions. |
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| Authors: | Blocker, Christopher P. |
| Source: | Journal of Services Marketing. 2012, Vol. 26 Issue 2, p94-101. 8p. |
| Database: | Business Source Ultimate |
| ISSN: | 08876045 |
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| DOI: | 10.1108/08876041211215257 |
