APA (7th ed.) Citation

Blocker, C. P. (2012). The dynamics of satisfaction and loyalty after relational transgressions. Journal of Services Marketing, 26(2), 94. https://doi.org/10.1108/08876041211215257

Chicago Style (17th ed.) Citation

Blocker, Christopher P. "The Dynamics of Satisfaction and Loyalty After Relational Transgressions." Journal of Services Marketing 26, no. 2 (2012): 94. https://doi.org/10.1108/08876041211215257.

MLA (9th ed.) Citation

Blocker, Christopher P. "The Dynamics of Satisfaction and Loyalty After Relational Transgressions." Journal of Services Marketing, vol. 26, no. 2, 2012, p. 94, https://doi.org/10.1108/08876041211215257.