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The dynamics of satisfaction and loyalty after relational transgressions.

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Bibliographic Details
Title: The dynamics of satisfaction and loyalty after relational transgressions.
Authors: Blocker, Christopher P.
Source: Journal of Services Marketing. 2012, Vol. 26 Issue 2, p94-101. 8p.
Database: Business Source Ultimate
FullText Text:
  Availability: 0
Header DbId: bsu
DbLabel: Business Source Ultimate
An: 74497555
AccessLevel: 2
PubType: Academic Journal
PubTypeId: academicJournal
PreciseRelevancyScore: 0
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  Data: The dynamics of satisfaction and loyalty after relational transgressions.
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  Data: <searchLink fieldCode="JN" term="%22Journal+of+Services+Marketing%22">Journal of Services Marketing</searchLink>. 2012, Vol. 26 Issue 2, p94-101. 8p.
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        Value: 10.1108/08876041211215257
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      – Code: eng
        Text: English
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      – TitleFull: The dynamics of satisfaction and loyalty after relational transgressions.
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              Text: 2012
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