Sophisticating business performance management for banks: using data envelopment analysis on business process level.
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| Title: | Sophisticating business performance management for banks: using data envelopment analysis on business process level. |
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| Authors: | Schaefer, Anne1, Burger, Andreas2, Moormann, JÁ?rgen3 |
| Source: | International Journal of Business Performance Management. 2012, Vol. 13 Issue 3/4, p227-243. 17p. |
| Database: | Business Source Ultimate |
| ISSN: | 13684892 |
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| DOI: | 10.1504/IJBPM.2012.047293 |