Sophisticating business performance management for banks: using data envelopment analysis on business process level.

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Bibliographic Details
Title: Sophisticating business performance management for banks: using data envelopment analysis on business process level.
Authors: Schaefer, Anne1, Burger, Andreas2, Moormann, JÁ?rgen3
Source: International Journal of Business Performance Management. 2012, Vol. 13 Issue 3/4, p227-243. 17p.
Database: Business Source Ultimate
Description
ISSN:13684892
DOI:10.1504/IJBPM.2012.047293