APA (7th ed.) Citation

Lin, C., & Tsai, M. (2013). HOW WELL DO YOU KNOW YOUR CUSTOMERS? A THREE DIMENSION GAPS ANALYSIS. International Journal of Performance Measurement, 3(1), 65.

Chicago Style (17th ed.) Citation

Lin, Chien-Lin, and Ming-Chun Tsai. "HOW WELL DO YOU KNOW YOUR CUSTOMERS? A THREE DIMENSION GAPS ANALYSIS." International Journal of Performance Measurement 3, no. 1 (2013): 65.

MLA (9th ed.) Citation

Lin, Chien-Lin, and Ming-Chun Tsai. "HOW WELL DO YOU KNOW YOUR CUSTOMERS? A THREE DIMENSION GAPS ANALYSIS." International Journal of Performance Measurement, vol. 3, no. 1, 2013, p. 65.