Genesys Recognized as a Leader in the IDC MarketScape: Worldwide Conversational AI Platforms for Front-Office Use Cases 2025-2026 Vendor Assessment
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| Title: | Genesys Recognized as a Leader in the IDC MarketScape: Worldwide Conversational AI Platforms for Front-Office Use Cases 2025-2026 Vendor Assessment |
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| Authors: | Genesys |
| Source: | Business Wire (English). 12/08/2025. |
| Abstract: | Genesys, a global cloud leader in AI-Powered Experience Orchestration, today announced its recognition as a Leader in the IDC MarketScape: Worldwide Conversational AI Platforms for Front-Office Use Cases 2025-2026 Vendor Assessment (Doc #US53866226, December 2025). The IDC MarketScape has positioned Genesys as a Leader in Front-Office Conversational AI Platforms for Front-Office Use Cases. The company believes this recognition from IDC MarketScape demonstrates how the Genesys Cloud™ platform, and its native AI, empower the enterprise to accelerate AI maturity and orchestrate trusted, outcome-driven experiences. [ABSTRACT FROM PUBLISHER] |
| Database: | Regional Business News |
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| Abstract: | Genesys, a global cloud leader in AI-Powered Experience Orchestration, today announced its recognition as a Leader in the IDC MarketScape: Worldwide Conversational AI Platforms for Front-Office Use Cases 2025-2026 Vendor Assessment (Doc #US53866226, December 2025). The IDC MarketScape has positioned Genesys as a Leader in Front-Office Conversational AI Platforms for Front-Office Use Cases. The company believes this recognition from IDC MarketScape demonstrates how the Genesys Cloud™ platform, and its native AI, empower the enterprise to accelerate AI maturity and orchestrate trusted, outcome-driven experiences. [ABSTRACT FROM PUBLISHER] |
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