Genesys Unveils Industry’s First Agentic Virtual Agent Powered by LAMs for Enterprise CX
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| Title: | Genesys Unveils Industry’s First Agentic Virtual Agent Powered by LAMs for Enterprise CX |
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| Authors: | Genesys |
| Source: | Business Wire (English). 02/10/2026. |
| Abstract: | Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced the industry’s first agentic virtual agent built with large action models (LAMs) for enterprise CX, enabling autonomous, end-to-end resolution of customer requests. The new Genesys Cloud™ Agentic Virtual Agent understands customer goals, determines the next steps and executes complex actions across front and back-office systems and teams. The launch marks a shift from reactive self-service to autonomous, outcome-driven customer engagement that reduces effort, improves operational efficiency and scales reliably across the enterprise. [ABSTRACT FROM PUBLISHER] |
| Database: | Regional Business News |
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| Abstract: | Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced the industry’s first agentic virtual agent built with large action models (LAMs) for enterprise CX, enabling autonomous, end-to-end resolution of customer requests. The new Genesys Cloud™ Agentic Virtual Agent understands customer goals, determines the next steps and executes complex actions across front and back-office systems and teams. The launch marks a shift from reactive self-service to autonomous, outcome-driven customer engagement that reduces effort, improves operational efficiency and scales reliably across the enterprise. [ABSTRACT FROM PUBLISHER] |
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