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Genesys Unveils Industry’s First Agentic Virtual Agent Powered by LAMs for Enterprise CX ​

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Title: Genesys Unveils Industry’s First Agentic Virtual Agent Powered by LAMs for Enterprise CX ​
Authors: Genesys
Source: Business Wire (English). 02/10/2026.
Abstract: Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced the industry’s first agentic virtual agent built with large action models (LAMs) for enterprise CX, enabling autonomous, end-to-end resolution of customer requests. The new Genesys Cloud™ Agentic Virtual Agent understands customer goals, determines the next steps and executes complex actions across front and back-office systems and teams. The launch marks a shift from reactive self-service to autonomous, outcome-driven customer engagement that reduces effort, improves operational efficiency and scales reliably across the enterprise. [ABSTRACT FROM PUBLISHER]
Database: Regional Business News
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  Data: Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced the industry’s first agentic virtual agent built with large action models (LAMs) for enterprise CX, enabling autonomous, end-to-end resolution of customer requests. The new Genesys Cloud™ Agentic Virtual Agent understands customer goals, determines the next steps and executes complex actions across front and back-office systems and teams. The launch marks a shift from reactive self-service to autonomous, outcome-driven customer engagement that reduces effort, improves operational efficiency and scales reliably across the enterprise. [ABSTRACT FROM PUBLISHER]
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              Text: 02/10/2026
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