Genesys to Deliver Comprehensive Customer Engagement on WhatsApp
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| Title: | Genesys to Deliver Comprehensive Customer Engagement on WhatsApp |
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| Authors: | Genesys |
| Source: | Business Wire (English). 05/05/2026. |
| Abstract: | Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced a new partnership with Meta to help organizations deliver more responsive, context-driven customer engagement. Through WhatsApp on Genesys Cloud, customers will have access to a more effortless experience by bringing voice, messaging and AI together on one of the world’s most widely used communications platforms, with more than 3 billion users globally. The expanded WhatsApp capabilities for Genesys Cloud™ enable organizations to seamlessly transition customer conversations from messaging to voice while maintaining a continuous, trusted experience. [ABSTRACT FROM PUBLISHER] |
| Database: | Regional Business News |
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| Abstract: | Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced a new partnership with Meta to help organizations deliver more responsive, context-driven customer engagement. Through WhatsApp on Genesys Cloud, customers will have access to a more effortless experience by bringing voice, messaging and AI together on one of the world’s most widely used communications platforms, with more than 3 billion users globally. The expanded WhatsApp capabilities for Genesys Cloud™ enable organizations to seamlessly transition customer conversations from messaging to voice while maintaining a continuous, trusted experience. [ABSTRACT FROM PUBLISHER] |
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