Genesys Acquires Pinkfish to Accelerate the Future of Autonomous Customer Experiences
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| Title: | Genesys Acquires Pinkfish to Accelerate the Future of Autonomous Customer Experiences |
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| Authors: | Genesys |
| Source: | Business Wire (English). 06/30/2026. |
| Abstract: | Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it has acquired Pinkfish, a leading agentic orchestration workflow company. This acquisition will expand Genesys Cloud™ AI with MCP-based tool integration and workflow automation capabilities, helping organizations connect customer intent to governed actions across enterprise systems and accelerate the adoption of trusted autonomous experiences that drive business outcomes. Terms of the transaction were not disclosed. [ABSTRACT FROM PUBLISHER] |
| Database: | Regional Business News |
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| Abstract: | Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it has acquired Pinkfish, a leading agentic orchestration workflow company. This acquisition will expand Genesys Cloud™ AI with MCP-based tool integration and workflow automation capabilities, helping organizations connect customer intent to governed actions across enterprise systems and accelerate the adoption of trusted autonomous experiences that drive business outcomes. Terms of the transaction were not disclosed. [ABSTRACT FROM PUBLISHER] |
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