More Than Half of Consumers Would Rather Do Anything Else Than Contact Customer Service, Genesys Research Finds
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| Title: | More Than Half of Consumers Would Rather Do Anything Else Than Contact Customer Service, Genesys Research Finds |
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| Authors: | Genesys |
| Source: | Business Wire (English). 07/14/2026. |
| Abstract: | Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today released the fifth edition of its “State of Customer Experience” report, revealing that customer experience (CX) has become an increasingly decisive factor in consumer loyalty and spending decisions. More than half of consumers say they would rather do anything else than contact customer service, and 85% say poor service has caused them to spend less or stop doing business with a brand altogether. [ABSTRACT FROM PUBLISHER] |
| Database: | Regional Business News |
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| Abstract: | Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today released the fifth edition of its “State of Customer Experience” report, revealing that customer experience (CX) has become an increasingly decisive factor in consumer loyalty and spending decisions. More than half of consumers say they would rather do anything else than contact customer service, and 85% say poor service has caused them to spend less or stop doing business with a brand altogether. [ABSTRACT FROM PUBLISHER] |
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