Evaluación de la calidad del servicio eléctrico del cliente residencial mediante la aplicación de encuesta.

Saved in:

Bibliographic Details
Title:	Evaluación de la calidad del servicio eléctrico del cliente residencial mediante la aplicación de encuesta.
Alternate Title:	Evaluation of the quality of the electrical service of the residential customer through the application of a survey.
Authors:	Castro Torres, Nelson Alexey¹ ncastro@uo.edu.cu, Sierra Gil, Eduardo², López Pérez, Eduardo¹, Grau Merconchini, Frank¹, Expósito Montoya, Héctor Damián¹, García Garay, Julio¹
Source:	Revista de Ingenieria Energetica. may-ago2024, Vol. 45 Issue 2, p1-19. 19p.
Subjects:	Customer satisfaction, Statistical sampling, Consumers, Quality of service, Provinces
Abstract (English):	The objective of this research was to determine the relationship that exists between service quality and customer satisfaction in the subtransmission networks of the province of Santiago de Cuba in the year 2023; The research becomes important and it is necessary to allow to know the worrying aspects of the quality of service and customers satisfaction in the networks analized. The study is descriptive, correlational with a quantitative approach, the design was non-experimental, cross-sectional, by a survey; The population studied was made up of an estimated 362,749 customers and finally a random sample of 1,486 clients was obtained. According to the results, it-is has founded evidence that there is a significant and direct relationship between service quality and customer satisfaction, although the same does not occur in clients that are more distant or have a lower quality threshold. [ABSTRACT FROM AUTHOR]
Abstract (Spanish):	Esta investigación tuvo como objetivo determinar la relación existente entre la calidad de servicio y la satisfacción del cliente en las redes de subtransmisión de la provincia de Santiago de Cuba en el año 2023; la investigación toma importancia y se hace necesaria dado que permite conocer los aspectos concernientes a la calidad de servicio y la satisfacción del contribuyente en las redes analizadas. El estudio es descriptivo, correlacional, con enfoque cuantitativo, el diseño fue no experimental, transversal, por medio de encuesta; la población estudiada estuvo constituida por un aproximado de 362,749 contribuyentes y una muestra aleatoria de 1,486 clientes, de acuerdo con los resultados se ha encontrado evidencia acerca de la existencia de una relación significativa y directa entre la calidad de servicio y la satisfacción del cliente, a pesar de que no ocurre lo mismo en los clientes más alejados o con menor umbral de calidad. [ABSTRACT FROM AUTHOR]
	Copyright of Revista de Ingenieria Energetica is the property of Facultad de Ingenieria Electrica and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database:	Engineering Source

Description
Abstract:	The objective of this research was to determine the relationship that exists between service quality and customer satisfaction in the subtransmission networks of the province of Santiago de Cuba in the year 2023; The research becomes important and it is necessary to allow to know the worrying aspects of the quality of service and customers satisfaction in the networks analized. The study is descriptive, correlational with a quantitative approach, the design was non-experimental, cross-sectional, by a survey; The population studied was made up of an estimated 362,749 customers and finally a random sample of 1,486 clients was obtained. According to the results, it-is has founded evidence that there is a significant and direct relationship between service quality and customer satisfaction, although the same does not occur in clients that are more distant or have a lower quality threshold. [ABSTRACT FROM AUTHOR]
ISSN:	02535645