APA (7th ed.) Citation

Thompson, B., Kyrillidou, M., & Cook, C. (2008). How you can evaluate the integrity of your library service quality assessment data: Intercontinental LibQUAL+® analyses used as concrete heuristic examples. Performance Measurement & Metrics, 9(3), 202.

Chicago Style (17th ed.) Citation

Thompson, Bruce, Martha Kyrillidou, and Colleen Cook. "How You Can Evaluate the Integrity of Your Library Service Quality Assessment Data: Intercontinental LibQUAL+® Analyses Used as Concrete Heuristic Examples." Performance Measurement & Metrics 9, no. 3 (2008): 202.

MLA (9th ed.) Citation

Thompson, Bruce, et al. "How You Can Evaluate the Integrity of Your Library Service Quality Assessment Data: Intercontinental LibQUAL+® Analyses Used as Concrete Heuristic Examples." Performance Measurement & Metrics, vol. 9, no. 3, 2008, p. 202.