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How you can evaluate the integrity of your library service quality assessment data: Intercontinental LibQUAL+® analyses used as concrete heuristic examples.

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Title: How you can evaluate the integrity of your library service quality assessment data: Intercontinental LibQUAL+® analyses used as concrete heuristic examples.
Authors: Bruce Thompson, Martha Kyrillidou, Colleen Cook
Source: Performance Measurement & Metrics. Oct2008, Vol. 9 Issue 3, p202-215. 14p.
Database: Engineering Source
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PubType: Academic Journal
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      – TitleFull: How you can evaluate the integrity of your library service quality assessment data: Intercontinental LibQUAL+® analyses used as concrete heuristic examples.
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              Text: Oct2008
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