Bibliographic Details
| Title: |
A Blueprint for Building Online Reference Knowledge Bases. |
| Authors: |
Bosančić, Boris1,2 |
| Source: |
Reference & User Services Quarterly. Winter2010, Vol. 50 Issue 2, p152-161. 10p. 1 Chart. |
| Subjects: |
Internet in library reference services, Research in information science, Library reference services, Libraries & the Internet, Information storage & retrieval systems, Electronic reference sources, Online information services |
| Abstract: |
An essay is presented on online reference services, focusing on online reference knowledge bases (ORKBs) as archives of questions and answers. Topics discussed include frequent question card files, the online reference service QuestionPoint, and the Digital Reference Electronic Warehouse (DREW) project, headed by online reference service experts R. David Lankes and Scott Nicholson. |
| Database: |
Engineering Source |
