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Determinants of Patient Satisfaction During Receipt of Radiation Therapy.

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Title: Determinants of Patient Satisfaction During Receipt of Radiation Therapy.
Authors: Famiglietti, Robin M.1 rfamigli@mdanderson.org, Neal, Emily C.1, Edwards, Timothy J.1, Allen, Pamela K.1, Buchholz, Thomas A.1
Source: International Journal of Radiation Oncology, Biology, Physics. Sep2013, Vol. 87 Issue 1, p148-152. 5p.
Subjects: Patient satisfaction, Cancer radiotherapy, Statistical correlation, Questionnaires, Likert scale, Logistic regression analysis, Medical care
Abstract: Purpose: To evaluate the correlations and relative contributions of components of a radiation oncology-specific patient satisfaction survey to their overall satisfaction scores. Methods and Materials: From September 2006 through August 2012, we prospectively collected data from 8069 patients receiving radiation treatments with a 26-question survey. Each question was rated on a 10-point Likert scale. We analyzed the correlation between scores for each question and the overall satisfaction question. We also dichotomized the scores to reflect satisfaction versus dissatisfaction and used logistic regression to assess the relationship between items in 4 domains (the patient–provider relationship, access and environmental issues, wait times, and educational information) and overall satisfaction. Results: Scores on all questions correlated with overall patient satisfaction scores (P<.0001). Satisfaction with patient–provider relationships had the greatest influence on overall satisfaction (R 2=0.4219), followed by wait times (R 2=0.4000), access/environment (R 2=0.3837), and patient education (R 2=0.3700). The specific variables with the greatest effect on patient satisfaction were the care provided by radiation therapists (odds ratio 1.91) and pain management (odds ratio 1.29). Conclusions: We found that patients' judgment of provider relationships in an outpatient radiation oncology setting were the greatest contributors to their overall satisfaction ratings. Other measures typically associated with patient satisfaction (phone access, scheduling, and ease of the check-in process) correlated less strongly with overall satisfaction. These findings may be useful for other practices preparing to assess patient ratings of quality of care. [Copyright &y& Elsevier]
Copyright of International Journal of Radiation Oncology, Biology, Physics is the property of Pergamon Press - An Imprint of Elsevier Science and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
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DbLabel: Engineering Source
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PubType: Academic Journal
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  Data: Determinants of Patient Satisfaction During Receipt of Radiation Therapy.
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  Data: &lt;searchLink fieldCode=&quot;AR&quot; term=&quot;%22Famiglietti%2C+Robin+M%2E%22&quot;&gt;Famiglietti, Robin M.&lt;/searchLink&gt;&lt;relatesTo&gt;1&lt;/relatesTo&gt;&lt;i&gt; rfamigli@mdanderson.org&lt;/i&gt;&lt;br /&gt;&lt;searchLink fieldCode=&quot;AR&quot; term=&quot;%22Neal%2C+Emily+C%2E%22&quot;&gt;Neal, Emily C.&lt;/searchLink&gt;&lt;relatesTo&gt;1&lt;/relatesTo&gt;&lt;br /&gt;&lt;searchLink fieldCode=&quot;AR&quot; term=&quot;%22Edwards%2C+Timothy+J%2E%22&quot;&gt;Edwards, Timothy J.&lt;/searchLink&gt;&lt;relatesTo&gt;1&lt;/relatesTo&gt;&lt;br /&gt;&lt;searchLink fieldCode=&quot;AR&quot; term=&quot;%22Allen%2C+Pamela+K%2E%22&quot;&gt;Allen, Pamela K.&lt;/searchLink&gt;&lt;relatesTo&gt;1&lt;/relatesTo&gt;&lt;br /&gt;&lt;searchLink fieldCode=&quot;AR&quot; term=&quot;%22Buchholz%2C+Thomas+A%2E%22&quot;&gt;Buchholz, Thomas A.&lt;/searchLink&gt;&lt;relatesTo&gt;1&lt;/relatesTo&gt;
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  Label: Abstract
  Group: Ab
  Data: Purpose: To evaluate the correlations and relative contributions of components of a radiation oncology-specific patient satisfaction survey to their overall satisfaction scores. Methods and Materials: From September 2006 through August 2012, we prospectively collected data from 8069 patients receiving radiation treatments with a 26-question survey. Each question was rated on a 10-point Likert scale. We analyzed the correlation between scores for each question and the overall satisfaction question. We also dichotomized the scores to reflect satisfaction versus dissatisfaction and used logistic regression to assess the relationship between items in 4 domains (the patient–provider relationship, access and environmental issues, wait times, and educational information) and overall satisfaction. Results: Scores on all questions correlated with overall patient satisfaction scores (P&lt;.0001). Satisfaction with patient–provider relationships had the greatest influence on overall satisfaction (R 2=0.4219), followed by wait times (R 2=0.4000), access/environment (R 2=0.3837), and patient education (R 2=0.3700). The specific variables with the greatest effect on patient satisfaction were the care provided by radiation therapists (odds ratio 1.91) and pain management (odds ratio 1.29). Conclusions: We found that patients&#39; judgment of provider relationships in an outpatient radiation oncology setting were the greatest contributors to their overall satisfaction ratings. Other measures typically associated with patient satisfaction (phone access, scheduling, and ease of the check-in process) correlated less strongly with overall satisfaction. These findings may be useful for other practices preparing to assess patient ratings of quality of care. [Copyright &amp;y&amp; Elsevier]
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  Label:
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  Data: &lt;i&gt;Copyright of International Journal of Radiation Oncology, Biology, Physics is the property of Pergamon Press - An Imprint of Elsevier Science and its content may not be copied or emailed to multiple sites without the copyright holder&#39;s express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.&lt;/i&gt; (Copyright applies to all Abstracts.)
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RecordInfo BibRecord:
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      – Type: doi
        Value: 10.1016/j.ijrobp.2013.05.020
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      – Code: eng
        Text: English
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        PageCount: 5
        StartPage: 148
    Subjects:
      – SubjectFull: Patient satisfaction
        Type: general
      – SubjectFull: Cancer radiotherapy
        Type: general
      – SubjectFull: Statistical correlation
        Type: general
      – SubjectFull: Questionnaires
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      – SubjectFull: Likert scale
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      – SubjectFull: Logistic regression analysis
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      – SubjectFull: Medical care
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      – TitleFull: Determinants of Patient Satisfaction During Receipt of Radiation Therapy.
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            NameFull: Edwards, Timothy J.
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              Text: Sep2013
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              Y: 2013
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