Bibliographic Details
| Title: |
The Chat Reference Interview: Practicalities and Advice. |
| Authors: |
Bobrowsky, Tammy1 tbobrowsky@bemidjistate.edu, Beck, Lynne2 l-back@umn.edu, Grant, Malaika3 grant044@umn.edu |
| Source: |
Reference Librarian. 2005, Vol. 43 Issue 89/90, p179-191. 13p. |
| Subject Terms: |
*Library reference services, *Libraries, *Librarians, *Training, *Information services, Reference interviews (Library science) |
| Abstract: |
The popularity of chat reference services is evident, as seen from participation by libraries of all types and sizes. Librarians have long been taught and honed skills to assist the patron in face-to-face reference interviews, but this new medium has forced librarians to rethink those skills. The article discusses the practicalities of conducting a reference interview through chat, as opposed to face-to-face or in-person reference. Actual chat transcripts and surveys from the chat reference librarians at the University of Minnesota-Twin Cities Libraries are used to illustrate the relationship and tension between instruction and reference in the chat interview. Also included are training suggestions, ways to compensate for the lack of visual cues, and advice from veteran chat reference librarians. [ABSTRACT FROM AUTHOR] |
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| Database: |
Education Research Complete |
