The Chat Reference Interview: Practicalities and Advice.
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| Title: | The Chat Reference Interview: Practicalities and Advice. |
|---|---|
| Authors: | Bobrowsky, Tammy1 tbobrowsky@bemidjistate.edu, Beck, Lynne2 l-back@umn.edu, Grant, Malaika3 grant044@umn.edu |
| Source: | Reference Librarian. 2005, Vol. 43 Issue 89/90, p179-191. 13p. |
| Subject Terms: | *Library reference services, *Libraries, *Librarians, *Training, *Information services, Reference interviews (Library science) |
| Abstract: | The popularity of chat reference services is evident, as seen from participation by libraries of all types and sizes. Librarians have long been taught and honed skills to assist the patron in face-to-face reference interviews, but this new medium has forced librarians to rethink those skills. The article discusses the practicalities of conducting a reference interview through chat, as opposed to face-to-face or in-person reference. Actual chat transcripts and surveys from the chat reference librarians at the University of Minnesota-Twin Cities Libraries are used to illustrate the relationship and tension between instruction and reference in the chat interview. Also included are training suggestions, ways to compensate for the lack of visual cues, and advice from veteran chat reference librarians. [ABSTRACT FROM AUTHOR] |
| Copyright of Reference Librarian is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Education Research Complete |
| FullText | Links: – Type: pdflink Text: Availability: 0 |
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| Header | DbId: ehh DbLabel: Education Research Complete An: 17648366 AccessLevel: 6 PubType: Academic Journal PubTypeId: academicJournal PreciseRelevancyScore: 0 |
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| Items | – Name: Title Label: Title Group: Ti Data: The Chat Reference Interview: Practicalities and Advice. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Bobrowsky%2C+Tammy%22">Bobrowsky, Tammy</searchLink><relatesTo>1</relatesTo><i> tbobrowsky@bemidjistate.edu</i><br /><searchLink fieldCode="AR" term="%22Beck%2C+Lynne%22">Beck, Lynne</searchLink><relatesTo>2</relatesTo><i> l-back@umn.edu</i><br /><searchLink fieldCode="AR" term="%22Grant%2C+Malaika%22">Grant, Malaika</searchLink><relatesTo>3</relatesTo><i> grant044@umn.edu</i> – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%22Reference+Librarian%22">Reference Librarian</searchLink>. 2005, Vol. 43 Issue 89/90, p179-191. 13p. – Name: Subject Label: Subject Terms Group: Su Data: *<searchLink fieldCode="DE" term="%22Library+reference+services%22">Library reference services</searchLink><br />*<searchLink fieldCode="DE" term="%22Libraries%22">Libraries</searchLink><br />*<searchLink fieldCode="DE" term="%22Librarians%22">Librarians</searchLink><br />*<searchLink fieldCode="DE" term="%22Training%22">Training</searchLink><br />*<searchLink fieldCode="DE" term="%22Information+services%22">Information services</searchLink><br /><searchLink fieldCode="DE" term="%22Reference+interviews+%28Library+science%29%22">Reference interviews (Library science)</searchLink> – Name: Abstract Label: Abstract Group: Ab Data: The popularity of chat reference services is evident, as seen from participation by libraries of all types and sizes. Librarians have long been taught and honed skills to assist the patron in face-to-face reference interviews, but this new medium has forced librarians to rethink those skills. The article discusses the practicalities of conducting a reference interview through chat, as opposed to face-to-face or in-person reference. Actual chat transcripts and surveys from the chat reference librarians at the University of Minnesota-Twin Cities Libraries are used to illustrate the relationship and tension between instruction and reference in the chat interview. Also included are training suggestions, ways to compensate for the lack of visual cues, and advice from veteran chat reference librarians. [ABSTRACT FROM AUTHOR] – Name: AbstractSuppliedCopyright Label: Group: Ab Data: <i>Copyright of Reference Librarian is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
| PLink | https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=ehh&AN=17648366 |
| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.1300/J120v43n89_12 Languages: – Code: eng Text: English PhysicalDescription: Pagination: PageCount: 13 StartPage: 179 Subjects: – SubjectFull: Library reference services Type: general – SubjectFull: Libraries Type: general – SubjectFull: Librarians Type: general – SubjectFull: Training Type: general – SubjectFull: Information services Type: general – SubjectFull: Reference interviews (Library science) Type: general Titles: – TitleFull: The Chat Reference Interview: Practicalities and Advice. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Bobrowsky, Tammy – PersonEntity: Name: NameFull: Beck, Lynne – PersonEntity: Name: NameFull: Grant, Malaika IsPartOfRelationships: – BibEntity: Dates: – D: 01 M: 01 Text: 2005 Type: published Y: 2005 Identifiers: – Type: issn-print Value: 02763877 Numbering: – Type: volume Value: 43 – Type: issue Value: 89/90 Titles: – TitleFull: Reference Librarian Type: main |
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