Bibliographic Details
| Title: |
Proceso de reclamaciones como indicador de mejora en la gestión del sector saneamiento en el Perú. |
| Alternate Title: |
Complaints process as an indicator of improvement in the management of the sanitation sector in Peru. |
| Authors: |
Perry Lavado, Pablo Fernando Jaime1 fjperryp@ucvvirtual.edu.pe |
| Source: |
Dilemas Contemporáneos: Educación, Política y Valores. Sep2024, Vol. 12 Issue 1, p1-15. 15p. |
| Subject Terms: |
Sanitation, Water quality management, Drinking water, Water purification, Sewerage |
| Abstract (English): |
The objective of the study was to analyze the complaints process as an indicator of improvement in the management of the sanitation sector in Peru. The type of research was basic, quantitative approach, non-experimental design and descriptive level. The documentary technique was used for the normative framework of the drinking water and sewerage regulatory system, the general tariff regulations, the quality regulations for the provision of sanitation services, statistical information from international benchmarking and the 51 companies operating in urban localities. Finally, the National Superintendency of Sanitation Services reported that currently 3.3 million Peruvians do not have a public drinking water network and 6.4 million do not have sewerage connections. [ABSTRACT FROM AUTHOR] |
| Abstract (Spanish): |
El estudio tuvo como objetivo analizar el proceso de reclamaciones como indicador de mejora en la gestión del sector saneamiento en el Perú. El tipo de investigación fue básica, enfoque cuantitativo, diseño no experimental y nivel descriptivo. Se utilizó la técnica documental para el marco normativo del sistema regulatorio de agua potable y alcantarillado, el reglamento general de tarifas, el reglamento de calidad de prestación de servicios de saneamiento, la información estadística del benchmarking internacional y las 51 empresas que operan en las localidades urbanas. Finalmente, la Superintendencia Nacional de Servicios de Saneamiento informó que actualmente 3.3 millones de peruanos no cuentan con una red pública de agua potable y 6.4 millones no tienen conexiones de alcantarillado. [ABSTRACT FROM AUTHOR] |
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| Database: |
Education Research Complete |
