Proceso de reclamaciones como indicador de mejora en la gestión del sector saneamiento en el Perú.
Saved in:
| Title: | Proceso de reclamaciones como indicador de mejora en la gestión del sector saneamiento en el Perú. |
|---|---|
| Alternate Title: | Complaints process as an indicator of improvement in the management of the sanitation sector in Peru. |
| Authors: | Perry Lavado, Pablo Fernando Jaime1 fjperryp@ucvvirtual.edu.pe |
| Source: | Dilemas Contemporáneos: Educación, Política y Valores. Sep2024, Vol. 12 Issue 1, p1-15. 15p. |
| Subject Terms: | Sanitation, Water quality management, Drinking water, Water purification, Sewerage |
| Abstract (English): | The objective of the study was to analyze the complaints process as an indicator of improvement in the management of the sanitation sector in Peru. The type of research was basic, quantitative approach, non-experimental design and descriptive level. The documentary technique was used for the normative framework of the drinking water and sewerage regulatory system, the general tariff regulations, the quality regulations for the provision of sanitation services, statistical information from international benchmarking and the 51 companies operating in urban localities. Finally, the National Superintendency of Sanitation Services reported that currently 3.3 million Peruvians do not have a public drinking water network and 6.4 million do not have sewerage connections. [ABSTRACT FROM AUTHOR] |
| Abstract (Spanish): | El estudio tuvo como objetivo analizar el proceso de reclamaciones como indicador de mejora en la gestión del sector saneamiento en el Perú. El tipo de investigación fue básica, enfoque cuantitativo, diseño no experimental y nivel descriptivo. Se utilizó la técnica documental para el marco normativo del sistema regulatorio de agua potable y alcantarillado, el reglamento general de tarifas, el reglamento de calidad de prestación de servicios de saneamiento, la información estadística del benchmarking internacional y las 51 empresas que operan en las localidades urbanas. Finalmente, la Superintendencia Nacional de Servicios de Saneamiento informó que actualmente 3.3 millones de peruanos no cuentan con una red pública de agua potable y 6.4 millones no tienen conexiones de alcantarillado. [ABSTRACT FROM AUTHOR] |
| Copyright of Dilemas Contemporáneos: Educación, Política y Valores is the property of Dilemas Contemporaneos: Educacion, Politica y Valores and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Education Research Complete |
| FullText | Text: Availability: 0 |
|---|---|
| Header | DbId: ehh DbLabel: Education Research Complete An: 183568149 AccessLevel: 6 PubType: Academic Journal PubTypeId: academicJournal PreciseRelevancyScore: 0 |
| IllustrationInfo | |
| Items | – Name: Title Label: Title Group: Ti Data: Proceso de reclamaciones como indicador de mejora en la gestión del sector saneamiento en el Perú. – Name: TitleAlt Label: Alternate Title Group: TiAlt Data: Complaints process as an indicator of improvement in the management of the sanitation sector in Peru. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Perry+Lavado%2C+Pablo+Fernando+Jaime%22">Perry Lavado, Pablo Fernando Jaime</searchLink><relatesTo>1</relatesTo><i> fjperryp@ucvvirtual.edu.pe</i> – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%22Dilemas+Contemporáneos%3A+Educación%2C+Política+y+Valores%22">Dilemas Contemporáneos: Educación, Política y Valores</searchLink>. Sep2024, Vol. 12 Issue 1, p1-15. 15p. – Name: Subject Label: Subject Terms Group: Su Data: <searchLink fieldCode="DE" term="%22Sanitation%22">Sanitation</searchLink><br /><searchLink fieldCode="DE" term="%22Water+quality+management%22">Water quality management</searchLink><br /><searchLink fieldCode="DE" term="%22Drinking+water%22">Drinking water</searchLink><br /><searchLink fieldCode="DE" term="%22Water+purification%22">Water purification</searchLink><br /><searchLink fieldCode="DE" term="%22Sewerage%22">Sewerage</searchLink> – Name: Abstract Label: Abstract (English) Group: Ab Data: The objective of the study was to analyze the complaints process as an indicator of improvement in the management of the sanitation sector in Peru. The type of research was basic, quantitative approach, non-experimental design and descriptive level. The documentary technique was used for the normative framework of the drinking water and sewerage regulatory system, the general tariff regulations, the quality regulations for the provision of sanitation services, statistical information from international benchmarking and the 51 companies operating in urban localities. Finally, the National Superintendency of Sanitation Services reported that currently 3.3 million Peruvians do not have a public drinking water network and 6.4 million do not have sewerage connections. [ABSTRACT FROM AUTHOR] – Name: Abstract Label: Abstract (Spanish) Group: Ab Data: El estudio tuvo como objetivo analizar el proceso de reclamaciones como indicador de mejora en la gestión del sector saneamiento en el Perú. El tipo de investigación fue básica, enfoque cuantitativo, diseño no experimental y nivel descriptivo. Se utilizó la técnica documental para el marco normativo del sistema regulatorio de agua potable y alcantarillado, el reglamento general de tarifas, el reglamento de calidad de prestación de servicios de saneamiento, la información estadística del benchmarking internacional y las 51 empresas que operan en las localidades urbanas. Finalmente, la Superintendencia Nacional de Servicios de Saneamiento informó que actualmente 3.3 millones de peruanos no cuentan con una red pública de agua potable y 6.4 millones no tienen conexiones de alcantarillado. [ABSTRACT FROM AUTHOR] – Name: AbstractSuppliedCopyright Label: Group: Ab Data: <i>Copyright of Dilemas Contemporáneos: Educación, Política y Valores is the property of Dilemas Contemporaneos: Educacion, Politica y Valores and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
| PLink | https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=ehh&AN=183568149 |
| RecordInfo | BibRecord: BibEntity: Languages: – Code: spa Text: Spanish PhysicalDescription: Pagination: PageCount: 15 StartPage: 1 Subjects: – SubjectFull: Sanitation Type: general – SubjectFull: Water quality management Type: general – SubjectFull: Drinking water Type: general – SubjectFull: Water purification Type: general – SubjectFull: Sewerage Type: general Titles: – TitleFull: Proceso de reclamaciones como indicador de mejora en la gestión del sector saneamiento en el Perú. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Perry Lavado, Pablo Fernando Jaime IsPartOfRelationships: – BibEntity: Dates: – D: 01 M: 09 Text: Sep2024 Type: published Y: 2024 Identifiers: – Type: issn-print Value: 20077890 Numbering: – Type: volume Value: 12 – Type: issue Value: 1 Titles: – TitleFull: Dilemas Contemporáneos: Educación, Política y Valores Type: main |
| ResultId | 1 |
