Bibliographic Details
| Title: |
Determinan Kinerja Aparatur Yang Berdampak Pada Kualitas Pelayanan Publik (Survey Pada Pemerintah Daerah Kabupaten Karawang). |
| Authors: |
Hermawan, Herman1 herman.hermawan@mhs.unj.ac.id, Saparuddin1 saparuddin@feunj.ac.id, Suparno1 suparno@unj.ac.id |
| Source: |
Jurnal Pendidikan Indonesia. May2025, Vol. 6 Issue 5, p2628-2641. 14p. |
| Subject Terms: |
*Evidence-based policy, *Corporate culture, Public services, Multiple regression analysis, Transformational leadership, Quality of service |
| Abstract (English): |
The quality of public services in Karawang Regency as an industrial area still faces challenges such as low team orientation, discipline, and supporting facilities, so this study aims to analyze the influence of leadership, organizational culture, and competence on the performance of the apparatus and its impact on the quality of public services by using the quantitative explanatory survey method and multiple regression analysis on primary (30 ASN questionnaire) and secondary (document service). The results showed that leadership had the dominant influence (33.52%) on apparatus performance, followed by organizational culture (24.33%) and competence (17.21%), while the performance of the apparatus itself contributed significantly (81.9%) to the quality of service even though it was still constrained by the completeness of facilities and access to technology. The implications of the study recommend transformational leadership training, strengthening team collaboration, and technology integration to improve public services, while encouraging the implementation of evidence-based policies in industrial areas. [ABSTRACT FROM AUTHOR] |
| Abstract (Indonesian): |
Kualitas pelayanan publik di Kabupaten Karawang sebagai kawasan industri masih menghadapi tantangan seperti rendahnya orientasi tim, disiplin, dan fasilitas pendukung, sehingga penelitian ini bertujuan menganalisis pengaruh kepemimpinan, budaya organisasi, dan kompetensi terhadap kinerja aparatur serta dampaknya pada kualitas pelayanan publik dengan menggunakan metode kuantitatif explanatory survey dan analisis regresi berganda terhadap data primer (kuesioner 30 ASN) dan sekunder (dokumen dinas). Hasil penelitian menunjukkan kepemimpinan memiliki pengaruh dominan (33,52%) terhadap kinerja aparatur, diikuti budaya organisasi (24,33%) dan kompetensi (17,21%), sementara kinerja aparatur sendiri berkontribusi signifikan (81,9%) terhadap kualitas pelayanan meskipun masih terkendala oleh kelengkapan fasilitas dan akses teknologi. Implikasi penelitian merekomendasikan pelatihan kepemimpinan transformasional, penguatan kolaborasi tim, dan integrasi teknologi untuk meningkatkan pelayanan publik, sekaligus mendorong penerapan kebijakan berbasis bukti (evidence-based policy) di daerah industri. [ABSTRACT FROM AUTHOR] |
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| Database: |
Education Research Complete |
