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Determinan Kinerja Aparatur Yang Berdampak Pada Kualitas Pelayanan Publik (Survey Pada Pemerintah Daerah Kabupaten Karawang).

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Title: Determinan Kinerja Aparatur Yang Berdampak Pada Kualitas Pelayanan Publik (Survey Pada Pemerintah Daerah Kabupaten Karawang).
Authors: Hermawan, Herman1 herman.hermawan@mhs.unj.ac.id, Saparuddin1 saparuddin@feunj.ac.id, Suparno1 suparno@unj.ac.id
Source: Jurnal Pendidikan Indonesia. May2025, Vol. 6 Issue 5, p2628-2641. 14p.
Subject Terms: *Evidence-based policy, *Corporate culture, Public services, Multiple regression analysis, Transformational leadership, Quality of service
Abstract (English): The quality of public services in Karawang Regency as an industrial area still faces challenges such as low team orientation, discipline, and supporting facilities, so this study aims to analyze the influence of leadership, organizational culture, and competence on the performance of the apparatus and its impact on the quality of public services by using the quantitative explanatory survey method and multiple regression analysis on primary (30 ASN questionnaire) and secondary (document service). The results showed that leadership had the dominant influence (33.52%) on apparatus performance, followed by organizational culture (24.33%) and competence (17.21%), while the performance of the apparatus itself contributed significantly (81.9%) to the quality of service even though it was still constrained by the completeness of facilities and access to technology. The implications of the study recommend transformational leadership training, strengthening team collaboration, and technology integration to improve public services, while encouraging the implementation of evidence-based policies in industrial areas. [ABSTRACT FROM AUTHOR]
Abstract (Indonesian): Kualitas pelayanan publik di Kabupaten Karawang sebagai kawasan industri masih menghadapi tantangan seperti rendahnya orientasi tim, disiplin, dan fasilitas pendukung, sehingga penelitian ini bertujuan menganalisis pengaruh kepemimpinan, budaya organisasi, dan kompetensi terhadap kinerja aparatur serta dampaknya pada kualitas pelayanan publik dengan menggunakan metode kuantitatif explanatory survey dan analisis regresi berganda terhadap data primer (kuesioner 30 ASN) dan sekunder (dokumen dinas). Hasil penelitian menunjukkan kepemimpinan memiliki pengaruh dominan (33,52%) terhadap kinerja aparatur, diikuti budaya organisasi (24,33%) dan kompetensi (17,21%), sementara kinerja aparatur sendiri berkontribusi signifikan (81,9%) terhadap kualitas pelayanan meskipun masih terkendala oleh kelengkapan fasilitas dan akses teknologi. Implikasi penelitian merekomendasikan pelatihan kepemimpinan transformasional, penguatan kolaborasi tim, dan integrasi teknologi untuk meningkatkan pelayanan publik, sekaligus mendorong penerapan kebijakan berbasis bukti (evidence-based policy) di daerah industri. [ABSTRACT FROM AUTHOR]
Copyright of Jurnal Pendidikan Indonesia is the property of Publikasi Indonesia and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Database: Education Research Complete
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  Data: Determinan Kinerja Aparatur Yang Berdampak Pada Kualitas Pelayanan Publik (Survey Pada Pemerintah Daerah Kabupaten Karawang).
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  Data: <searchLink fieldCode="AR" term="%22Hermawan%2C+Herman%22">Hermawan, Herman</searchLink><relatesTo>1</relatesTo><i> herman.hermawan@mhs.unj.ac.id</i><br /><searchLink fieldCode="AR" term="%22Saparuddin%22">Saparuddin</searchLink><relatesTo>1</relatesTo><i> saparuddin@feunj.ac.id</i><br /><searchLink fieldCode="AR" term="%22Suparno%22">Suparno</searchLink><relatesTo>1</relatesTo><i> suparno@unj.ac.id</i>
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  Data: <searchLink fieldCode="JN" term="%22Jurnal+Pendidikan+Indonesia%22">Jurnal Pendidikan Indonesia</searchLink>. May2025, Vol. 6 Issue 5, p2628-2641. 14p.
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  Data: *<searchLink fieldCode="DE" term="%22Evidence-based+policy%22">Evidence-based policy</searchLink><br />*<searchLink fieldCode="DE" term="%22Corporate+culture%22">Corporate culture</searchLink><br /><searchLink fieldCode="DE" term="%22Public+services%22">Public services</searchLink><br /><searchLink fieldCode="DE" term="%22Multiple+regression+analysis%22">Multiple regression analysis</searchLink><br /><searchLink fieldCode="DE" term="%22Transformational+leadership%22">Transformational leadership</searchLink><br /><searchLink fieldCode="DE" term="%22Quality+of+service%22">Quality of service</searchLink>
– Name: Abstract
  Label: Abstract (English)
  Group: Ab
  Data: The quality of public services in Karawang Regency as an industrial area still faces challenges such as low team orientation, discipline, and supporting facilities, so this study aims to analyze the influence of leadership, organizational culture, and competence on the performance of the apparatus and its impact on the quality of public services by using the quantitative explanatory survey method and multiple regression analysis on primary (30 ASN questionnaire) and secondary (document service). The results showed that leadership had the dominant influence (33.52%) on apparatus performance, followed by organizational culture (24.33%) and competence (17.21%), while the performance of the apparatus itself contributed significantly (81.9%) to the quality of service even though it was still constrained by the completeness of facilities and access to technology. The implications of the study recommend transformational leadership training, strengthening team collaboration, and technology integration to improve public services, while encouraging the implementation of evidence-based policies in industrial areas. [ABSTRACT FROM AUTHOR]
– Name: Abstract
  Label: Abstract (Indonesian)
  Group: Ab
  Data: Kualitas pelayanan publik di Kabupaten Karawang sebagai kawasan industri masih menghadapi tantangan seperti rendahnya orientasi tim, disiplin, dan fasilitas pendukung, sehingga penelitian ini bertujuan menganalisis pengaruh kepemimpinan, budaya organisasi, dan kompetensi terhadap kinerja aparatur serta dampaknya pada kualitas pelayanan publik dengan menggunakan metode kuantitatif explanatory survey dan analisis regresi berganda terhadap data primer (kuesioner 30 ASN) dan sekunder (dokumen dinas). Hasil penelitian menunjukkan kepemimpinan memiliki pengaruh dominan (33,52%) terhadap kinerja aparatur, diikuti budaya organisasi (24,33%) dan kompetensi (17,21%), sementara kinerja aparatur sendiri berkontribusi signifikan (81,9%) terhadap kualitas pelayanan meskipun masih terkendala oleh kelengkapan fasilitas dan akses teknologi. Implikasi penelitian merekomendasikan pelatihan kepemimpinan transformasional, penguatan kolaborasi tim, dan integrasi teknologi untuk meningkatkan pelayanan publik, sekaligus mendorong penerapan kebijakan berbasis bukti (evidence-based policy) di daerah industri. [ABSTRACT FROM AUTHOR]
– Name: AbstractSuppliedCopyright
  Label:
  Group: Ab
  Data: <i>Copyright of Jurnal Pendidikan Indonesia is the property of Publikasi Indonesia and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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RecordInfo BibRecord:
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        Value: 10.59141/japendi.v6i5.7800
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      – Code: ind
        Text: Indonesian
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        PageCount: 14
        StartPage: 2628
    Subjects:
      – SubjectFull: Evidence-based policy
        Type: general
      – SubjectFull: Corporate culture
        Type: general
      – SubjectFull: Public services
        Type: general
      – SubjectFull: Multiple regression analysis
        Type: general
      – SubjectFull: Transformational leadership
        Type: general
      – SubjectFull: Quality of service
        Type: general
    Titles:
      – TitleFull: Determinan Kinerja Aparatur Yang Berdampak Pada Kualitas Pelayanan Publik (Survey Pada Pemerintah Daerah Kabupaten Karawang).
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            NameFull: Hermawan, Herman
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            NameFull: Saparuddin
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          Dates:
            – D: 01
              M: 05
              Text: May2025
              Type: published
              Y: 2025
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