The Expert Behind the Desk: Collaborative Cross-Training in Unlocking Potential in Frontline Academic Library Staff.
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| Title: | The Expert Behind the Desk: Collaborative Cross-Training in Unlocking Potential in Frontline Academic Library Staff. |
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| Authors: | Freeman, John Mack1 (AUTHOR) john.freeman@library.gatech.edu, Ellis, Justin2 (AUTHOR) |
| Source: | Journal of Library Administration. Aug-Oct2025, Vol. 65 Issue 6/7, p679-699. 21p. |
| Subject Terms: | *Employee training, *Collaborative learning, *Talent development, *Career development, *Academic libraries, Customer services |
| Abstract: | Academic libraries often face staffing challenges that hinder their ability to meet growing demands. The Georgia Tech Library addressed this issue by launching a partnership program (2018–present) to cross-train frontline staff in specialized library areas. The initiative emphasized professional development and tailored service support, encouraging collaborative learning and adaptability. By clearly defining expectations, cultivating a growth-oriented environment, and personalizing training for each staff member, the program bridged service gaps and unlocked new skills in existing employees. This case study highlights how cross-training can transform libraries into dynamic, supportive workplaces with expanded expertise and customized solutions. [ABSTRACT FROM AUTHOR] |
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| Database: | Education Research Complete |
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| Abstract: | Academic libraries often face staffing challenges that hinder their ability to meet growing demands. The Georgia Tech Library addressed this issue by launching a partnership program (2018–present) to cross-train frontline staff in specialized library areas. The initiative emphasized professional development and tailored service support, encouraging collaborative learning and adaptability. By clearly defining expectations, cultivating a growth-oriented environment, and personalizing training for each staff member, the program bridged service gaps and unlocked new skills in existing employees. This case study highlights how cross-training can transform libraries into dynamic, supportive workplaces with expanded expertise and customized solutions. [ABSTRACT FROM AUTHOR] |
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| ISSN: | 01930826 |
| DOI: | 10.1080/01930826.2025.2518007 |
