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A INFLUÊNCIA DO CLIMA ORGANIZACIONAL NOS RESULTADOS PRODUTIVOS DE UMA EMPRESA DO SETOR SUPERMERCADISTA DO INTERIOR DO ESTADO DE SÃO PAULO.

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Bibliographic Details
Title: A INFLUÊNCIA DO CLIMA ORGANIZACIONAL NOS RESULTADOS PRODUTIVOS DE UMA EMPRESA DO SETOR SUPERMERCADISTA DO INTERIOR DO ESTADO DE SÃO PAULO.
Alternate Title: THE INFLUENCE OF ORGANIZATIONAL CLIMATE ON THE PRODUCTIVE RESULTS OF A SUPERMARKET COMPANY IN THE INTERIOR OF THE STATE OF SÃO PAULO.
Authors: Cardoso, Adriana Martins1, Pereira, Lívia Dias1, Benetelli Geron, Regina Elaine2
Source: Revista Gênero e Interdisciplinaridade. 2025, Vol. 6 Issue 6, p139-155. 17p.
Subject Terms: *Institutional environment, Work environment, Retail industry, Competitive advantage in business, Job involvement, Leadership, Organizational performance
Geographic Terms: São Paulo (Brazil)
Abstract (English): Organizational climate is a critical factor for performance and competitiveness in the retail sector, especially in supermarkets, which require high levels of customer interaction and operational efficiency. The main objective of this study was to analyze the influence of organizational climate on the productive results of a medium-sized supermarket company located in the countryside of the state of São Paulo. The methodology adopted was a case study with a mixed approach (qualitative and quantitative), of an exploratory and descriptive nature. Primary data were collected through a structured online questionnaire containing ten three-point Likert scale questions, applied to a convenience sample of 31 employees (approximately 26% of the total staff). Data analysis was carried out using descriptive statistics (percentage frequencies), allowing the identification of patterns and trends in employee perceptions. The results revealed a predominantly positive perception of the organizational climate in the company studied. More than 70% of participants agreed with the clarity and efficiency of interdepartmental communication and with the accessibility and receptiveness of leadership. Additionally, the absence of disagreement regarding mutual respect among colleagues suggests a healthy interpersonal environment. The analysis indicates that this positive climate directly contributes to employee engagement and satisfaction, being a determining factor for team productivity. The conclusion highlights that investing in a healthy work environment, characterized by participative leadership and recognition of employees’ efforts, is crucial for the success and sustainability of companies in the retail sector. The study provides practical insights for people management and continuous improvement, reinforcing the strategic importance of organizational climate as a competitive advantage. [ABSTRACT FROM AUTHOR]
Abstract (Portuguese): O clima organizacional é um fator crítico para a performance e competitividade no setor varejista, especialmente em supermercados, que exigem alta interação com o cliente e eficiência operacional. Este estudo teve como objetivo principal analisar a influência do clima organizacional nos resultados produtivos de uma empresa supermercadista de médio porte, localizada no interior do estado de São Paulo. A metodologia adotada foi um estudo de caso com abordagem qualitativa, de natureza exploratória e descritiva. Os dados primários foram coletados por meio de um questionário online estruturado contendo 10 questões em escala Likert de três pontos, aplicado a uma amostra de conveniência de 31 colaboradores (aproximadamente 26% do quadro total). A análise dos dados foi realizada por meio de estatística descritiva (frequências percentuais), permitindo a identificação de padrões e tendências na percepção dos funcionários. Os resultados revelaram uma percepção majoritariamente positiva do clima organizacional na empresa estudada. Mais de 70% dos participantes concordaram com a clareza e eficiência da comunicação intersetorial e com a acessibilidade e receptividade da liderança. Adicionalmente, a ausência de discordância em relação ao respeito entre colegas sugere um ambiente interpessoal saudável. A análise indica que esse clima positivo contribui diretamente para o engajamento e a satisfação dos colaboradores, sendo um fator determinante para a produtividade da equipe. A conclusão aponta que o investimento em um ambiente de trabalho saudável, caracterizado por uma liderança participativa e o reconhecimento do trabalho, é crucial para o sucesso e a sustentabilidade de empresas no setor varejista. O estudo fornece subsídios práticos para a gestão de pessoas e a melhoria contínua, reforçando a importância estratégica do clima organizacional como vantagem competitiva. [ABSTRACT FROM AUTHOR]
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Database: Education Research Complete
Description
Abstract:Organizational climate is a critical factor for performance and competitiveness in the retail sector, especially in supermarkets, which require high levels of customer interaction and operational efficiency. The main objective of this study was to analyze the influence of organizational climate on the productive results of a medium-sized supermarket company located in the countryside of the state of São Paulo. The methodology adopted was a case study with a mixed approach (qualitative and quantitative), of an exploratory and descriptive nature. Primary data were collected through a structured online questionnaire containing ten three-point Likert scale questions, applied to a convenience sample of 31 employees (approximately 26% of the total staff). Data analysis was carried out using descriptive statistics (percentage frequencies), allowing the identification of patterns and trends in employee perceptions. The results revealed a predominantly positive perception of the organizational climate in the company studied. More than 70% of participants agreed with the clarity and efficiency of interdepartmental communication and with the accessibility and receptiveness of leadership. Additionally, the absence of disagreement regarding mutual respect among colleagues suggests a healthy interpersonal environment. The analysis indicates that this positive climate directly contributes to employee engagement and satisfaction, being a determining factor for team productivity. The conclusion highlights that investing in a healthy work environment, characterized by participative leadership and recognition of employees’ efforts, is crucial for the success and sustainability of companies in the retail sector. The study provides practical insights for people management and continuous improvement, reinforcing the strategic importance of organizational climate as a competitive advantage. [ABSTRACT FROM AUTHOR]
DOI:10.51249/gei.v6i06.2705