Bibliographic Details
| Title: |
Gestión efectiva en oficinas de ingeniería civil: estudio de caso en LR Ingeniería. |
| Alternate Title: |
Effective management in civil engineering offices: case study at LR Ingeniería. |
| Authors: |
Rivera-Panimboza, Laila Dayanara1 laila.rivera.82@est.ucacue.edu.ec, Gallardo-Medina, Washington Marcelo1 washington.gallardo@ucacue.edu.ec, Ramon- Poma, Glenda Maricela1 gramon@ucacue.edu.ec |
| Source: |
Runas. Journal of Education & Culture. jul-dic2025, Vol. 6 Issue 12, p159-185. 27p. |
| Subject Terms: |
*Civil engineering, Customer satisfaction, Resource management, Rational-legal authority, Business process management, Technological innovations, Strategic planning |
| Abstract (English): |
The study analyzes the use of management models at LR Ingeniería, a company in the civil engineering sector, with the aim of establishing the relationship between an efficient management model and the improvement of operational and administrative procedures. For this purpose, a qualitative-quantitative approach was used, with a descriptive, correlational, and cross-sectional design. Data collection was carried out through semi-structured interviews with the company's directors and surveys with customers. The results show that resource management is the factor with the greatest impact on customer satisfaction (B = 0.565, p = 0.001), while technological innovation, although positive, did not produce statistically significant results (B = 0.317, p = 0.058). Strategic planning, resource optimization, and technology can increase productivity and competitiveness in the sector, according to the strong correlation between predictor factors and customer satisfaction (R = 0.949, R² = 0.901). It is concluded that, to maximize the benefits of modern management in civil engineering, the adaptation of digital strategies and training in innovative technologies are essential. [ABSTRACT FROM AUTHOR] |
| Abstract (Spanish): |
El estudio analiza el uso de modelos de gestión en LR Ingeniería, una empresa del sector de la ingeniería civil, con el objetivo de establecer la relación entre un modelo de gestión eficiente y la mejora de los procedimientos operativos y administrativos. Para ello se utilizó un enfoque cuali -- cuantitativo, con un diseño descriptivo, correlacional y de corte transversal. La recolección de datos se llevó a cabo mediante la entrevista semiestructurada dirigida a los directores de la empresa y encuestas a los clientes. Los resultados muestran que la gestión de los recursos es el factor con mayor impacto en la satisfacción del cliente (B = 0,565, p = 0,001), mientras que la innovación tecnológica, aunque positiva, no produjo resultados estadísticamente significativos (B = 0,317, p = 0,058). La planificación estratégica, la optimización de recursos y la tecnología pueden aumentar la productividad y la competitividad del sector, según la fuerte correlación entre factores predictores y satisfacción del cliente (R = 0,949, R² = 0,901). Se concluye que, para maximizar los beneficios de la gestión moderna en ingeniería civil, la adaptación de estrategias digitales y la capacitación en tecnologías innovadora son esenciales. [ABSTRACT FROM AUTHOR] |
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Copyright of Runas. Journal of Education & Culture is the property of CICSHAL - Centro de Investigaciones en Ciencias Sociales y Humanidades desde America Latina and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) |
| Database: |
Education Research Complete |
